| General: |
| Q. |
How do I place
an order? |
| A. |
PAGE is also an online retailer
of urban fashion goods, therefore all items
you see might be available to purchase immediately.
Simply view the item you wish to purchase,
select an appropriate size and click on
"shopping basket" - Follow the instructions
shown online to complete your purchase.
Please note that in order to purchase from
us you will need to pay by either credit/debit
card or PayPal. |
| |
|
| Q. |
Do you have
a catalogue? |
| A. |
Unfortunately PAGE does not
have a catalogue. Due to the nature of items
we offer stock changes daily and is updated
online at www.pagecroydon.co.uk. Please
register with us in order to be kept up
to date with the latest arrivals. |
| |
|
| Q. |
Do you have
a shop? |
| A. |
Yes and you are welcome to
visit our showroom during opening hours.
Please contact PAGE for further details |
| |
|
| Q. |
Can I Contact
you by Phone? |
| A. |
PAGE prefers you to contact
via email, as this enables us to respond
to all your queries quickly and efficiently.
Corresponding via e-mail has a lower cost
to us than a call centre, and we have built
this lower cost into our prices passing
the savings on to you. If you have a query
regarding an order with us then please click
on the "contact us" link at the top of this
page. However, PAGE will be happy to deal
with urgent enquiries by phone. |
| |
|
| Q. |
Do you do wholesale? |
| A. |
No we do not, we are a retailer
and sell directly to our retail customers
only. |
| |
|
| Q. |
Tax |
| A. |
All product prices shown on
PAGE include VAT at the prevailing rate
which is currently 17.5%. |
| |
| Delivery
and Shipping Info |
| Q. |
Can I pick
up my order from your warehouse? |
| A. |
Unfortunately it is not possible
to pick up orders from our warehouse/showroom.
|
| |
|
| Q. |
Do I have to
pay import charges? |
| A. |
Any customs or import duties
are levied once the package reaches its
destination country. Additional charges
for customs clearance must be borne by the
recipient. We have no control over these
charges and cannot predict what they may
be. Customs policies vary widely from country
to country; you may want to contact your
local customs office for further information.
|
| |
|
| Q. |
Can you leave
the delivery at an agreed hiding place? |
| A. |
No, Delivery can only be made
to the address supplied when placing the
order and requires a signature on receipt.
|
| |
|
| Q. |
Can someone
else sign for my delivery? |
| A. |
Yes, anyone at the specified
delivery address can sign for the goods.
|
| |
|
| Q. |
Do you to deliver
to P.O. Box addresses. |
| A. |
No, we do not deliver to any
form of Post Office Box. |
| |
|
| Q. |
I'm not going
to be in when you deliver my parcel. What
will happen? |
| A. |
The carrier will leave you
a card informing you that delivery has been
attempted. On this card will be instructions
on how to obtain your parcel. |
| |
|
| Q. |
I need to ship my first
order with PAGE to another address |
| A. |
As standard PAGE is unable
to do this. However, on your second order,
if you can provide us proof of the billing
address used in your transaction in the
form of a photo-id (passport or driving
license), then we have no problem shipping
to an alternate address (This applies to
UK customers only). Please either email
or fax a copy of your cleary viewable identification,
along with your order number and alternate
delivery address so that we can make the
necessary adjustments to your order for
you. |
| |
|
| Q. |
I've only received part
of my order, what has happened? |
| A. |
In most cases when certain
items are temporarily out of stock, or are
dispatched from alternate locations (personalised
goods) then PAGE will dispatch your order
in several parts. Should an item in your
order be out of stock we will go ahead and
dispatch the rest of your order and at the
same time contact you regarding the out
of stock item, which you can choose to exchange
for another item or alternatively qualify
for a refund. PAGE DOES NOT charge customers
additional postage costs for wanting to
change an out of stock item to something
else. |
| |
| Product
Questions |
| Q. |
Will you be getting any
more in? |
| A. |
Unfortunately some items will
be out of stock or be removed from the site
altogether if discontinued, however for
very popular items we do our very best to
restock as soon as possible. Tip - We often
take repeat deliveries of popular products
and occasionally customers will return items
to us that do not fit. We would advise you
to keep checking the site to see if your
desired item becomes available again. Customer
support staff is unable to email you specifically
with regards to when a particular item is
back in stock, however please look out for
this feature being added to the site very
soon. |
| |
|
| Q. |
I need more information
about a product ? |
| A. |
PAGE tries to include as much
info as possible in our item pages, however
if you do require more info please click
on the "contact us" link to ask for more
information. |
| |
|
| Q. |
The product I ordered is
now reduced. Can PAGE refund me the difference? |
| A. |
Unfortunately, we cannot advise
you in advance of a reduced product or reimburse
you the difference after you have placed
an order. |
| |
|
| Q. |
How do I know if an item
will fit me? |
| A. |
All clothing items have measurements
listed of all available sizes for a given
product. Simply scroll down to the bottom
of the description to check which size is
right for you. You can also refer to our
"size chart" link. |
| |
|
| Q. |
I've just placed an order,
can I change it? |
| A. |
This will depend on the status
of your order. Please check your order information
by logging into your account to find out
the status of your order.
If you order is either in a 'queue' or in
"not finished' then it may be possible to
amend your order. There should be no problem
changing the size or colour of your item,
however if you want to upgrade your shipping
method or add new items we will send you
a link allowing you to cover the additional
cost.
Amendments can be made by logging into customer
support here, clicking on "Customer Support"
and completing the support form. It is imperative
that you include your order number along
with your description of amendments to be
made.
Please note: Due to the nature of our operation
it may be possible that your order is processed
before we receive or view your request.
If this is the case then you will need to
return your order back to us should you
need to change an item. |
| |
|
| Q. |
Can I cancel my order? |
| A. |
This will depend on the status
of your order. Please check your order information
by logging into your account to find out
the status of your order. If you order is
either in a 'queue' or is "not finished'
then it may be possible to cancel your order.
Cancellations can be made by logging into
customer support here, clicking on "Customer
Support" and completing the support form.
It is imperative that you include your order
number along with your description of amendments
to be made.
Please note: Due to the nature of our operation
it may be possible that your order is processed
before we receive or view your request.
If this is the case then you will need to
return your order back to us should you
need to change or refund an item. |
| |
|
| Q. |
I need to change the delivery
address of my order ? |
| A. |
This will depend on the status
of your order and your account with us.
If your order is presently either Queued
or Not Finished then this may be possible,
however PAGE only ships to alternate addresses
once one successful order has already been
placed with us. (If you still want to ship
your second order to an alternate address
we require proof of your billing address
in the form of a photo-id (driving license
or passport), faxed or emailed to us.)
To define an alternate shipping address
login customer support here, click on "Customer
Support" and complete the shown support
form. It is imperative that you include
your order number along with your alternate
delivery address, which must be in the same
country as your registered billing address..
|
| |
|
| Q. |
I need to return/exchange
an item |
| A. |
Please refer to our Returns
Plolicy here. |
| |
|
| Q. |
How long will it take to
refund me? |
| A. |
Please allow up to 14 working
days for a refund/exchange to be processed
from the date we receive your returned package.
Most returns are typically processed within
less than half this time period. |
| |
|
| Q. |
Do I have to pay for return
postage? |
| A. |
If you are returning an item
to us for a refund or an exchange then the
cost of returning the item to us is your
responsibility. Please note, the item is
your responsibility until it reaches us.
For your own protection, we recommend that
you send the parcel using a delivery service
that insures you for the value of the goods
|
| |
|
| Q. |
Do you refund the delivery
charges for returned orders? |
| A. |
Delivery charges are non-refundable.
|
| |
|
